This video shows a real-time depiction of people checking in with their various location-based social media applications during the SXSW conference this year.

The data is certainly interesting. Of course, there are no real conclusions that come as a result of this video. But there is an understanding that using tools like this will offer a new perspective on the world and how people engage with it. Enjoy seeing a glimpse of the aggregate of human activity for this one city for one week.

Finding the best way to use the tool of social media for your brand and your audience is the key. Take heed of this presentation below.

“In a recent study of social media usage it is clear that consumers who are Facebook fans and Twitter followers of a brand are more likely to not only recommend, but they are also more likely to buy from those brands than they were before becoming fans/followers. The study of over 1500 consumers by market research firm Chadwick Martin Bailey and iModerate Research Technologies found that 60% of Facebook fans and 79% of Twitter followers are more likely to recommend those brands since becoming a fan or follower. And an impressive 51% of Facebook fans and 67% of Twitter followers are more likely to buy the brands they follow or are a fan of.  Considering Facebook’s over 400 million users, the opportunity is great for social media marketers.”

Possibly the most interesting part of the study was that it found a growing perception of brand being considered “out of touch” if they were not on social media platforms.

At the very least, your brand needs to have an engaging presence on different social media platforms. Even if you aren’t using it strategically, the fact that someone can identify themselves as a fan of yours helps them tell the world who they are. Reap the benefit of that.

Read the entire article here.

For even more analysis, click here.

White space is typically a term used in graphic design that means the space between elements in a composition. It’s often the mark of simple, clean, and clear design.

The past month we’ve looked at white space in new ways.

In “White Space (Part 1)” we note, as did Da Vinci, that “simplicity is the ultimate sophistication.” Often complex ideas can be best explained by using metaphors or examples. By utilizing these techniques, we can all bring a greater understanding to what we do.

“White Space (Part 2)” looks at how the internet is creating another sort of white space. By having multitudes of information always available when we search for it, we can relax, clear our brains, and be ok with decentralized knowledge.

All of these approaches to white space lead to a hopeful reality for our emerging world:

Great ideas will win.

This is largely due to the technological changes happening right now, in real time. The internet is redefining “authority”.

Culturally, the playing field is leveling. It’s less about how much influence you can buy and more about how much influence you can earn. It’s about how good your ideas are and, of course, how well you communicate them.

Here’s why:

1. We’re in an opt-in world. Increasingly, we only consume the information and media that we want to. We self-select the influences we want to have and so we care more about what those people and brands say. Time-shifiting products like TiVo, DVRs, podcasts, other on-demand services, and even Google itself, mean that we get what we want when we want it. The role of interruption-based messages (like traditional advertising) is changing drastically.
2. Communities are evolving, and they’re going online. Instead of turning to big media outlets to tell us what’s happening and what’s cool, we are looking more and more to our hand-picked communities (or, as Seth Godin calls them, “tribes”). These tribes are developing online where we can create and digest tons of content, stay in touch with more people than ever, and essentially leverage our time, our expertise, and the value bring to the table.
3. All media is becoming “social media”. This means that we can engage with and/or contribute to the messages we consume like never before. Walls are down. Gatekeepers are dead. Ideas can spread with the click of a mouse or cell phone button. For example, if one of your Twitter messages is “retweeted” by a few folks and again retweeted by some of their friends, you’ve reached an audience of thousands within seconds. We have more potential for influence and power than ever before.

The real question is, what are we going to do with it?
Brody

P.S. A great example of this whole concept is that in a matter of days, over 1,000 people signed to participate 40 Days of Water, a Blood:Water Mission campaign to bring clean water to our neighbors in Africa. In the 2 days after launch, about 10,000 people had visited the special website dedicated to the campaign. All of this happened almost exclusively through social media and word of mouth. It’s incredible.

Wordswell had the privilege of building the website and software application that is supporting this campaign. You can sign up to participate by making water your only beverage for 40 days. Otherwise, if you’d like to donate to the cause, visit my profile page at http://40Days.bloodwatermission.com/brodybond.

Dick Morgan

Joe Brandli

Barry Sheehan

Richard Criste

Jonathan Nelson

Brandon Marsh

Josh Crist

Greg Rittler

Brody Bond

The conclusion? Metzger writes, “People tend to conform to social customs, or what others call peer pressure. When people discover what most of their peers are already doing, they’re more likely to begin doing it themselves.” (Emphasis mine.) When there is “social proof” that something is a good idea, more people hop on the bandwaggon.

So how can you get your customers socially proving that other people should spend their time or money with you?

First of all, we need to understand that people have an unprecedented number of options when it comes to finding the goods and services they want. Additionally, the providers of goods and services now have new and innumerable ways of communicating about their brand. Both are largely the result of the forces of the internet.

In light of this, brands and organizations need to start adopting tribe mentalities. Meaning, your best chance at success is through ever-expanding influence. For more info on tribes and marketing, google Seth Godin.

In a tribe mentality, you as the leader (the brand that people love) need to create your own cultural norms, customs, and even your own language. These all contribute to a shared experience amongst your fans and members – and they create the dynamic that is the tribe. Metzger puts it this way, “People tend to convert to what their surrounding culture tells them is normative.”

Never before has this been so important, and never before have there been so many tools to do this. Social media is a key set of tools you can be strategically using to create your own normative culture. Social media is the easiest and fastest way for you to gain social proof that you’re worth the attention of others.

Make sure that you are creating customer experiences that make them want to vouch for you. Once you do that, make sure you’re helping to create venues where they can share their experience. The tools exist. Ever hear of a “re-tweet”?

What’s Foursquare?

Basically, every time you go somewhere – your favorite restaurant, coffee shop, office, gym, appointment (anywhere that’s a destination) – you “check in” as being there. Typically, this works best with a GPS-enabled mobile device like an iPhone.

For instance, last night a friend, my wife, and I go out to dinner at Holy Frijoles, a Mexican restaurant in Hampden, Baltimore. When we get there, I launch Foursquare on my iPhone, it locates my position, and gives some probable options for where I am. I check in at Holy Frijoles, and voilà, the world knows where I am:

“I’m at Holy Frijoles (908 W 36th St, @ Elm Ave, Baltimore). http://bit.ly/3QuNYy“

Of course, my friends on Foursquare get notified about this (often through a text message, if they have that feature turned on). But my Foursquare updates are linked to my Twitter account. My Twitter updates are linked to my Facebook account. Soon, and through a one-click process, I’ve told my entire circle of influence where I am.

Great… another tool for over-sharing, right? Not so fast…

What happens if I went to Holy Frijoles every week? What happens if I went there so often that Foursquare claimed that I was the “Mayor” of Holy Frijoles? What happens if someone else wanted to chase that crown and started eating there more? What happens if I was proud of my position and started eating there even more to keep my title?

What happens if there was an incentive for the Mayor of Holy Frijoles? You’d be surprized what I’d do for a free margarita.

Meanwhile, everytime we’re “checking in” at Holy Frijoles, we’re personally vouching for that brand visibly through our entire networks on Foursqure, Twitter, and Facebook. Talk about word-of-mouth advertising (the free kind). Wow!

But what’s this whole business about being a “Mayor”? Basically, Foursquare keeps track of what you do, when you do it, etc. There are different point values you earn by doing certain tasks. For instance, if you go to a gym enough times in a month, you earn the badge “Gym Rat”. If you go to you gym enough, you’ll soon be the Mayor of the gym. For more information on this points system, Mayors, and badges, check out Foursquare’s web site.

Foursquare is a developing platform. The number of titles and badges available to earn is certain to grow. It’s a game. But it can be played (and won) by anyone – including your customers.

Now the question is, how is your organization going to become a prize?

Wordswell can help you coordinate a plan Foursquare for your business as part of a larger social media strategy. Drop us a line any time.

First, Brody had a “tweet of the week” according to Bmore Media. See Brody’s famous Twitter update here.

Also, Brody was on the local news recently. WMAR-TV (Baltimore Channel 2) brought him in as a social media expert to talk about the plague of over-sharing on Facebook. Despite the horribly dumb look on Brody’s face at the beginning of the interview, it’s a good discussion on some social media theory.

Sean Silverthorne wrote “Understanding Users of Social Networks” for the Harvard Business Review. He profiles the research of Harvard Business School professor Mikolaj Jan Piskorski who has years of online social media research under his belt.

Here’s our summary and comment:

•”Online social networks are most useful when they address real failures in the operation of offline networks” So says Piskorski. How do you know what lots of your friends are doing? How do lots of your friends know what you are doing? How can you search for real-time information on a topic? REMEMBER: Google is NOT real-time. How can you have a real relationship with someone without having to commit significant time or resources to make it valuable? There are TONS of ways social media allows us to leverage to achieve what was once impossible. This doesn’t mean that all those achievements are good things. But the more tools we have the better – we are only limited by our imagination and ethics.

Would you offer some more “How could you ________ without social media?” ideas in the comments?

•Pictures are huge in social media platforms. According to this study, 70% of actions in online social communities (except for Twitter) are related to looking at photos. So, reader, how are you going to get more photos associated with how people connect with your brand?

•Myspace? Yes, it still has 70 million folks logging in every month. But this is interesting: “MySpace has a PR problem because its users are in places where they don’t have much contact with people who create news that gets read by others. Other than that, there is really no difference between users of Facebook and MySpace, except they are poorer on MySpace.”

•Social Media must turn to Social Strategy. A couple quick points here. People don’t tend to click on many ads presented in social networks. Further, you shouldn’t expect folks to just use social networks as a way to find a way to click through to your website. What should your brand do in social media? It goes back to point 1: solve failures found in the “real” off-line social world. Do you have customer service issues? A tough time connecting with your clients? Following up after a sale? Market research?

What it is for you?

You’ve heard that social media is all about “engagement” – and it certainly is. But it is also about serving your clients. More about that in a later post…

But that’s not the point of this post.

The point is what’s happening in response to this: http://www.fixoutlook.org.

This site simply explains the Outlook problem, and then provides a link so that Twitter users can tweet: “Help tell @msofficeus that using Word to render HTML emails in Outlook is a dumb idea. See http://fixoutlook.org and RT”

Within 24 hours of starting the campaign, there have already been over 17,000 folks who have tweeted this message. And because “@msofficeus” is part of the message, Microsoft’s Twitter admin will see all of them.

This is the first best crowdsourced petition – and it’s prone to change the way a behemoth company makes decisions. You think Microsoft isn’t listening to this? I bet they are – and if they’re not, then they certainly should be.

But there’s another interesting thing. When you go to fixoutlook.org, it shows the avatar icons of the Twitter users who have sent that specific tweet. You’ll notice that a lot of them are shaded green. What’s up with that? It’s a simple idea that started here: http://helpiranelection.com/. It caught on like wildfire.

Folks, word-of-mouth, mutual influence, the sharing of ideas – these are winning. If you don’t have a voice in the ever-expanding conversation, you’re missing out.

Don’t pay for great media space. Pay for great ideas. Pay to figure out how to get ideas out to the people that matter.

The “people that matter” these days? Everyone.

UPDATE: if you can find the Brody Bond or the Wordswell avatar in the mosaic at fixoutlook.org, please send me a screenshot, and you’ll win a prize (prize = any drink you want at Starbucks)!

UPDATE (6/24/09 5:07 pm): Microsoft has already offered a reply in direct response from the fixoutlook.org campaign. As of now, they aren’t budging. But, good for them for the reply! Moreover – wow! – Microsoft just responded to a day-old, viral, grassroots campaign that happened through Twitter.

I do, however, use the Twitter website every time someone follows me. I like to check out who they are a little bit, look at their website in their bio, and then decide whether to follow them.

Until today, if you clicked on a user’s website in their bio, it would open that page in the current browser windon/tab, taking you out of Twitter. But now when you click on that website, it will open a new browser window/tab.

Sweet!

And it also seems smart on Twitter’s part. Once I finish being destracted by checking out someone’s website, I won’t forget to go back to Twitter to possibly return the follow.

Doesn’t that seem like something fairly obvious? It’s odd that Twitter just made that change now. Let me know what I’m missing as to why that change was only made now. Usually, as a general guide, it’s better for a site’s links to external sites to open those external sites in new windows or tabs.

Hello Friends,

We think it is critical that you know that at 12:01 AM EDT, Facebook will be offering personalized URLs for individual user accounts and all the brand pages you administer. For instance, there is no “facebook.com/yourname” currently, but that URL will be available on Saturday morning to the first claim.

These URLs are permanent and irrevocable, according to Facebook. Unlike web domains (www.yourcompany.com), this internet “real estate” cannot change ownership.

It is essential to protect your brand, name, or identity ASAP, lest it be claimed by someone else first.

Facebook is nearing 250 million users and is the third most visited site on the internet. Recent changes to Facebook have made it a place of huge opportunity for brands to interact with customers – for free.

As part of our brand development process, Wordswell helps organizations create social media strategy and guidelines.

If you would like help preparing for the Saturday land rush please call us this week. Additionally, please share this important information with your friends, especially business owners and organization leaders.

We’ll offer more insight on the Wordswell Blog this week. In the meantime, please call us to discuss your options. My cell phone number is 443-804-0108.

Make the most of every opportunity,
Brody

For further reading:
LA Times
Inside Facebook
TechCrunch
Mashable

What it said

•Twitter and Facebook are useful in corporate branding. But they are different platforms. Users and marketers need to understand each separately.

•Twitter and Facebook “enable organizations to learn about what people are thinking and saying and doing about their brands, and about life in general.” Listening is the first step in engaging social media. Better understanding of need means better understanding of how to meet that need.

•Through these social media platforms, brands are able to get close to customers. This enhances customers’ experiences with brands.

•Companies have been able to offer customer service and put out fires because of information gleaned through social media.

•Virgin Atlantic “uses Twitter to alert passengers of flight delays and other negative events. It also tweets about positive goings on, such as special travel promotions.”

•There is a “power of Twitter to get people to self assemble and become impromptu, impassioned marketing machines.”

Our take

Social media empowers conversations between companies and the people they serve. You should figure out how to take advantage of this. Wordswell can help.

As customers/deciders, we need brands to help us make our decisions. We buy based on our emotional attachment to a brand.

Quick Thoughts
Ideas about branding are vast, but take these to the bank. Your brand is:

• greater than the sum of its parts: Every aspect of your organization is your brand. Your brand is not just your colors and logo. These merely serve as visual cues to help customers remember your true brand and differentiate you. Instead, the way your employees act, the way you answer your phones, the cleanliness of your restrooms, your perceived value – that’s your promise, your brand.

• personal: In addition to “buying billboards”, brands are now having conversations. Technology and social media are opening the doors here. More than ever, brands have personalities like people, and we are asking, “Is he reliable? Is he authentic?”

• foundational: Your brand drives everything you do as an organization, internally and externally. It informs hiring, pricing, decor, and management. And it is certainly the base for all communication, PR, and marketing.

• a promise.

Before you spend another day and another dime on “marketing” yourself, take a look at your brand. Wordswell can help if you need it.

Don’t be a commodity,
Brody

Comments, stories, or advice? Please share!>>

Twitter To Go: How one local coffee shop used Twitter to double their clientele. What’s YOUR story?

It’s short, so read it if you like learning about this sort of thing.

Here’s the point of the article: building your brand is about caring for your customer. Using Twitter and other social media allows you to identify yourself by way of communication with clients and prospects (two-way communication, that is). Talk about branding!

Social media is emerging. A lot can be said for its success, its confusion, its vastness, and, most certainly, its potential. (Did you know that Facebook may soon become more popular than Google?) If you have any stories of success or failure using social media, please leave them in the comments section. If you want more insight into this world, drop us a line at Wordswell.