About a year ago, I discovered an iPhone application in the iTunes App Store called “Idea Generator“. I haven’t bought the app, but it’s concept seems pretty cool.

I want to explore using this methodology in my own creative thinking – if only just for fun.

The way the application works is that it will randomly shuffle three columns of words. The words available in the left column are different than the words available in the middle column are different than the words available in the right column. Once the word in each column is randomly selected, they are put together to form a 3-word phrase. The example given on the app’s preview images is:

automatic | tubular | toy

Once you have that abstract phrase, you can let yourself run down a road of imagination because your brain is working with a new concept altogether.

Looking through the pattern of this app, there are two key things that make it work:

1. The words must come out in a left-to-right order. Meaning, the placement of all the words is not random, just the words in each column.
2. It looks like the words in the left and middle columns are all adjectives (including participles).
3. The words available in the third column are all nouns.

Experimenting

Humans think in and through words. We are language-crazy. To discover a new concept, we need to have new words, or new word orders. That’s why education is largely about developing a vocabulary, and expertise is largely based on knowing the jargon (only to then gain wisdom when you can describe concepts simply).

What I would like to do is put hundreds of words in hats. One hat would be nouns. Another would be adjectives. Another would be adverbs. Etc. Then, by picking out words from hats, we could construct any new concept following any phrase order. We could also play with the structure of these phrases. Something like “adjective-noun-verb-adverb” could be used with as much gusto as “adjective-adjective-noun”.

Of course, software makes this easier. If someone were to develop thematic sets of words that you could add or remove from the mix of options, that would add some scope to our possibilities.

Regardless, the take away is this: when stuck for ideas, let’s rearrange our language to spur us on.

Recently, Mike Metzger of the Clapham Institute wrote a piece called “Peer Pressure”. Metzger described a research study that looked at what message motivated people to reuse their towels in a hotel. Here’s the summary: appealing to folks to “do the right thing” didn’t work. Instead, telling folks that “most guests in this room reuse their towels” did work.

The conclusion? Metzger writes, “People tend to conform to social customs, or what others call peer pressure. When people discover what most of their peers are already doing, they’re more likely to begin doing it themselves.” (Emphasis mine.) When there is “social proof” that something is a good idea, more people hop on the bandwaggon.

So how can you get your customers socially proving that other people should spend their time or money with you?

First of all, we need to understand that people have an unprecedented number of options when it comes to finding the goods and services they want. Additionally, the providers of goods and services now have new and innumerable ways of communicating about their brand. Both are largely the result of the forces of the internet.

In light of this, brands and organizations need to start adopting tribe mentalities. Meaning, your best chance at success is through ever-expanding influence. For more info on tribes and marketing, google Seth Godin.

In a tribe mentality, you as the leader (the brand that people love) need to create your own cultural norms, customs, and even your own language. These all contribute to a shared experience amongst your fans and members – and they create the dynamic that is the tribe. Metzger puts it this way, “People tend to convert to what their surrounding culture tells them is normative.”

Never before has this been so important, and never before have there been so many tools to do this. Social media is a key set of tools you can be strategically using to create your own normative culture. Social media is the easiest and fastest way for you to gain social proof that you’re worth the attention of others.

Make sure that you are creating customer experiences that make them want to vouch for you. Once you do that, make sure you’re helping to create venues where they can share their experience. The tools exist. Ever hear of a “re-tweet”?

Do you read The Art of Non-Conformity Blog by Chris Guillebeau? It’s great. More importantly, he’s great.

Chris wrote a post today called “What Makes a Community?” and it echoed thoughts of my own. Recommended reading.

One thing I took away from his article is that the necessary conditions for building community are also true for building brands. As you are building your brand, Chris’s ideas about community might serve as inspiration. They did for me. Here’s the summary recap of Chris’s thoughts (my comments in italics):

A community needs a leader. That’s you, business owner, CEO, pastor, president. There is no brand if you don’t act. Need help aligning your vision and your action?

A community needs friends AND enemies. There is no inclusion without exclusion. You want fans (short for “fanatics”), not a lot of people who just think you’re ok. Do your ads annoy people? Good. They’re listening. If you are afraid of having enemies, you can’t have a brand. Do you think Starbucks is Starbucks because everyone likes them? No. Their brand has attracted friends of Starbucks – and enemies.

A strong community needs long-term commitment. That’s why you build a brand – to get commitment. It starts with your commitment to your audience and that commitment never stops. You must earn their commitment to you along the way. As you keep delivering on the promise that is your brand, as you keep adding value to the lives of your audience, you will have your own community – that you lead – that has long-term commitment.

A community needs its own language. YES YES YES! This point cannot be understated. My best friends and I communicate in a way that no one else understands. The world’s people-groups are organized by language. Certainly, you need to be clear about who you are and what you do in this world. BUT, if you develop a language that you use with your clients exclusively, and they use with you exclusively, you have built a community. The person that orders an iced-quad-venti-whole-milk-caramel-macchiato isn’t crazy. They’ve experienced love, commitment, and a language from a brand – and they are making that brand very rich in the meantime.

A community needs to actively (and carefully) solicit other members. Don’t grow too fast. Not everyone is a good client. Your brand’s integrity is worth more than your bottom line this year.

A community built on hope is stronger than one built on fear. Sales and discounts don’t build brands. Do you want people to BUY FROM YOU RIGHT NOW!!! or know that you’ll be there tomorrow and the day after that, ready to take care of them when they need what you have to offer? Your brand is strong when people think of you when they have a need that you fulfill.

Maybe it’s not that “the principles of building community are the same principles of building a brand.”

Maybe it is that brand-building and community-building are the same thing.

What do you think?